Wrench, a mobile mechanic service delivering convenient, high-quality auto repairs directly to customers, sought to enhance its digital presence to boost visibility, conversions, and return on ad spend (ROAS). However, the brand faced distinct challenges:
- High Brand Keyword Costs: The branded keyword “Wrench” was 3x more costly than long-tail keywords like “Wrench Mobile Mechanic,” with cost-per-click (CPC) rates reaching 1668% higher than other targeted terms. This pricing disparity resulted from general search ambiguity, where some users seeking tools were inadvertently drawn to Wrench’s ads, creating high traffic but low conversions.
- Tracking and Analytics Gaps: Inconsistent revenue tracking across platforms, especially between Google Analytics and Facebook pixel data, complicated optimization efforts. Additionally, the lack of revenue tracking for Bing Ads further limited the ability to measure campaign impact.
Symphonic Digital was engaged to address these issues, aiming to optimize Wrench's paid media efforts and achieve a ROAS goal of 260%.
Symphonic Digital implemented a strategic, multi-faceted approach to tackle Wrench’s unique challenges and drive measurable improvements:
Campaign Restructuring and Focused Keyword Segmentation:
- Restructured Google and Bing Ads campaigns, creating distinct branded and non-branded keyword groups to enhance budget allocation efficiency and avoid broad match keywords.
Emphasis on Long-Tail Keywords:
- Prioritized specific long-tail keywords like “Wrench Mobile Mechanic,” resulting in a 45% decrease in CPC and more relevant, higher-converting traffic.
- Deployed a location exclusion script to filter areas with extended wait times, enhancing conversion rates by driving traffic from regions with immediate service availability.
Full-Funnel Marketing Strategy
- Segmented audiences based on location and previous customer interactions, utilizing dynamic ads and in-market retargeting to increase relevance and engagement.
- Launched new Facebook campaigns targeting high-intent users, leveraging promotions such as Afterpay to drive stronger engagement and conversion rates.
Enhanced Tracking and Data Alignment
- Integrated Google Analytics 4 (GA4) to standardize and improve tracking accuracy across Google Ads and Bing Ads.
- Collaborated with Wrench’s development team to address Facebook pixel discrepancies, which were leading to overreported conversions by 3250%, ensuring accuracy in performance metrics.
- Tested multiple bidding strategies, identifying Target ROAS as most effective for non-branded campaigns, while branded terms performed best with Target Impression Share, optimizing visibility without excessive cost.
These results underscore Symphonic Digital’s effectiveness in overcoming keyword cost challenges, refining ad targeting, and driving strong digital growth for Wrench.
Regularly monitoring and adjusting bids on costly branded terms allows for better control over CPC and ROAS, supporting sustainable growth.
Addressing platform tracking discrepancies and standardizing metrics improved data reliability, empowering data-driven decisions and more precise optimizations.
By adding revenue tracking on Bing Ads, refining audience segmentation, and investing in SEO, Symphonic Digital aims to boost organic reach and minimize reliance on paid media for Wrench’s long-term growth.